ticket_relation Table (454)
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Environment: onsite, online
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• 1 minute to read
Contains ticket relations, used to drive processing logic
Fields
| Name | Description | Type | Null |
|---|---|---|---|
| id | Primary key | PK | |
| source | Source ticket | FK ticket | ● |
| target | Target ticket | FK ticket | ● |
| relation_type | Relation type | FK ticket_relation_type | ● |
| registered | Registered when | UtcDateTime | ● |
| registered_associate_id | Registered by whom | FK associate | ● |
| updated | Last updated when | UtcDateTime | ● |
| updated_associate_id | Last updated by whom | FK associate | ● |
| updatedCount | Number of updates made to this record | UShort | ● |
Indexes
| Fields | Types | Description |
|---|---|---|
| id | PK | Clustered, Unique |
| source | FK | Index |
| target | FK | Index |
Relationships
| Table | Description |
|---|---|
| associate | Employees, resources and other users - except for External persons |
| ticket | This table contains the tickets (requests) of the system. Its purpose should be evident. |
| ticket_relation_type | Contains ticket relation types, used to drive processing logic together with ticket relations |
Replication Flags
- None
Security Flags
- No access control via user's Role.