Class NSTicketStatusEntity

Entity for a ticket status. This entity describes the meta data for a ticket status, and provides special operations on it.

Syntax

Constructors

NSTicketStatusEntity()

Initializes a new instance of the NSTicketStatusEntity class.

Introduced or updated in version: 8.5R08

Declaration

NSTicketStatusEntity

Methods

GetName()

Introduced or updated in version: 8.5R08

Declaration

String GetName()

Returns

Type	Description
String	Name of user defined ticket status.

Examples

NSTicketStatusEntity thing;
String name = thing.GetName();

GetNoEmailReopen()

Introduced or updated in version: 8.5R08

Declaration

Bool GetNoEmailReopen()

Returns

Type	Description
Bool	Whether inbound emails can reopen requests with this status or not.

Examples

NSTicketStatusEntity thing;
Bool noEmailReopen = thing.GetNoEmailReopen();

GetStatus()

Introduced or updated in version: 8.5R08

Declaration

Integer GetStatus()

Returns

Type	Description
Integer	The classic ticket status (active/closed/postponed/deleted). See TicketBaseStatus.

Examples

NSTicketStatusEntity thing;
Integer status = thing.GetStatus();

GetTicketStatusId()

Introduced or updated in version: 8.5R08

Declaration

Integer GetTicketStatusId()

Returns

Type	Description
Integer	The primary key (auto-incremented).

Examples

NSTicketStatusEntity thing;
Integer ticketStatusId = thing.GetTicketStatusId();

GetTimeCounter()

Introduced or updated in version: 8.5R08

Declaration

Integer GetTimeCounter()

Returns

Type	Description
Integer	Which field in ticket we count time spent on (queue, internal, external). See TicketStatusTimeCounter.

Examples

NSTicketStatusEntity thing;
Integer timeCounter = thing.GetTimeCounter();

SetName(String)

Introduced or updated in version: 8.5R08

Declaration

Void SetName(String name)

Parameters

Type	Name	Description
String	name	Name of user defined ticket status.

Returns

Type	Description
Void

Examples

NSTicketStatusEntity thing;
String name;
thing.SetName(name);

SetNoEmailReopen(Bool)

Introduced or updated in version: 8.5R08

Declaration

Void SetNoEmailReopen(Bool noEmailReopen)

Parameters

Type	Name	Description
Bool	noEmailReopen	Whether inbound emails can reopen requests with this status or not.

Returns

Type	Description
Void

Examples

NSTicketStatusEntity thing;
Bool noEmailReopen;
thing.SetNoEmailReopen(noEmailReopen);

SetStatus(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetStatus(Integer status)

Parameters

Type	Name	Description
Integer	status	The classic ticket status (active/closed/postponed/deleted). See TicketBaseStatus.

Returns

Type	Description
Void

Examples

NSTicketStatusEntity thing;
Integer status;
thing.SetStatus(status);

SetTicketStatusId(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetTicketStatusId(Integer ticketStatusId)

Parameters

Type	Name	Description
Integer	ticketStatusId	The primary key (auto-incremented).

Returns

Type	Description
Void

Examples

NSTicketStatusEntity thing;
Integer ticketStatusId;
thing.SetTicketStatusId(ticketStatusId);

SetTimeCounter(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetTimeCounter(Integer timeCounter)

Parameters

Type	Name	Description
Integer	timeCounter	Which field in ticket we count time spent on (queue, internal, external). See TicketStatusTimeCounter.

Returns

Type	Description
Void

Examples

NSTicketStatusEntity thing;
Integer timeCounter;
thing.SetTimeCounter(timeCounter);