Class NSTicket

Syntax

Constructors

NSTicket()

Initializes a new instance of the NSTicket class.

Introduced or updated in version: 8.5R08

Declaration

NSTicket

Methods

GetActivate()

Introduced or updated in version: 8.5R08

Declaration

DateTime GetActivate()

Returns

Type	Description
DateTime	When the ticket should be activated, if it is postponed.

Examples

NSTicket thing;
DateTime activate = thing.GetActivate();

GetAlertLevel()

Introduced or updated in version: 8.5R08

Declaration

Integer GetAlertLevel()

Returns

Type	Description
Integer	The alert level for the ticket. Matches the level value of the ticket_alert table.

Examples

NSTicket thing;
Integer alertLevel = thing.GetAlertLevel();

GetAlertTimeout()

Introduced or updated in version: 8.5R08

Declaration

DateTime GetAlertTimeout()

Returns

Type	Description
DateTime	The datetime for when the ticket should jump to the next alert_level.

Examples

NSTicket thing;
DateTime alertTimeout = thing.GetAlertTimeout();

GetAuthor()

Introduced or updated in version: 8.5R08

Declaration

String GetAuthor()

Returns

Type	Description
String	A string representing the author of the ticket (same as author of first message).

Examples

NSTicket thing;
String author = thing.GetAuthor();

GetBaseStatus()

Introduced or updated in version: 8.5R08

Declaration

Integer GetBaseStatus()

Returns

Type	Description
Integer	The status of the ticket. See TicketBaseStatus.

Examples

NSTicket thing;
Integer baseStatus = thing.GetBaseStatus();

GetCategory()

Introduced or updated in version: 8.5R08

Declaration

Integer GetCategory()

Returns

Type	Description
Integer	The ID of the category a ticket is in.

Examples

NSTicket thing;
Integer category = thing.GetCategory();

GetCategoryFullname()

Introduced or updated in version: 8.5R08

Declaration

String GetCategoryFullname()

Returns

Type	Description
String	The fullname (compiled from parents' names) for this category. E.g. 'norway/product A/support'.

Examples

NSTicket thing;
String categoryFullname = thing.GetCategoryFullname();

GetCategoryName()

Introduced or updated in version: 8.5R08

Declaration

String GetCategoryName()

Returns

Type	Description
String	The (short) name of this category. E.g. 'support'.

Examples

NSTicket thing;
String categoryName = thing.GetCategoryName();

GetClosedAt()

Introduced or updated in version: 8.5R08

Declaration

DateTime GetClosedAt()

Returns

Type	Description
DateTime	When the ticket was closed.

Examples

NSTicket thing;
DateTime closedAt = thing.GetClosedAt();

GetConnectId()

Introduced or updated in version: 8.5R08

Declaration

Integer GetConnectId()

Returns

Type	Description
Integer	If a ticket is connected to another ticket, this field is set to the ID of the 'master' ticket.

Examples

NSTicket thing;
Integer connectId = thing.GetConnectId();

GetCreatedAt()

Introduced or updated in version: 8.5R08

Declaration

DateTime GetCreatedAt()

Returns

Type	Description
DateTime	When the ticket was created.

Examples

NSTicket thing;
DateTime createdAt = thing.GetCreatedAt();

GetCreatedBy()

Introduced or updated in version: 8.5R08

Declaration

Integer GetCreatedBy()

Returns

Type	Description
Integer	The ID of the user who created the ticket. 1 (system user) if the ticket was created externally.

Examples

NSTicket thing;
Integer createdBy = thing.GetCreatedBy();

GetCreatedByName()

Introduced or updated in version: 8.5R08

Declaration

String GetCreatedByName()

Returns

Type	Description
String	Initials, also login name, possibly database user name.

Examples

NSTicket thing;
String createdByName = thing.GetCreatedByName();

GetCustId()

Introduced or updated in version: 8.5R08

Declaration

Integer GetCustId()

Returns

Type	Description
Integer	The reference to the customer. NULL or -1 if ticket is not connected to customer.

Examples

NSTicket thing;
Integer custId = thing.GetCustId();

GetDeadline()

Introduced or updated in version: 8.5R08

Declaration

DateTime GetDeadline()

Returns

Type	Description
DateTime	Deadline for ticket.

Examples

NSTicket thing;
DateTime deadline = thing.GetDeadline();

GetFirstReadByUser()

Introduced or updated in version: 8.5R08

Declaration

DateTime GetFirstReadByUser()

Returns

Type	Description
DateTime	The datetime for when the ticket first was read by a user.

Examples

NSTicket thing;
DateTime firstReadByUser = thing.GetFirstReadByUser();

GetFromAddress()

Introduced or updated in version: 8.5R08

Declaration

String GetFromAddress()

Returns

Type	Description
String	The from-address used when this ticket got created, e.g. by email.

Examples

NSTicket thing;
String fromAddress = thing.GetFromAddress();

GetHasAttachment()

Introduced or updated in version: 8.5R08

Declaration

Bool GetHasAttachment()

Returns

Type	Description
Bool	Bool indicating if this ticket has one or more attachments.

Examples

NSTicket thing;
Bool hasAttachment = thing.GetHasAttachment();

GetLastChanged()

Introduced or updated in version: 8.5R08

Declaration

DateTime GetLastChanged()

Returns

Type	Description
DateTime	The last time the ticket was modified.

Examples

NSTicket thing;
DateTime lastChanged = thing.GetLastChanged();

GetNumMessages()

Introduced or updated in version: 8.5R08

Declaration

Integer GetNumMessages()

Returns

Type	Description
Integer	The total number of messages for this request.

Examples

NSTicket thing;
Integer numMessages = thing.GetNumMessages();

GetNumReplies()

Introduced or updated in version: 8.5R08

Declaration

Integer GetNumReplies()

Returns

Type	Description
Integer	The number of replies (messages) to the customer for this request.

Examples

NSTicket thing;
Integer numReplies = thing.GetNumReplies();

GetOrigin()

Introduced or updated in version: 8.5R08

Declaration

Integer GetOrigin()

Returns

Type	Description
Integer	What is the origin of this ticket? See TicketOrigin.

Examples

NSTicket thing;
Integer origin = thing.GetOrigin();

GetOwnedBy()

Introduced or updated in version: 8.5R08

Declaration

Integer GetOwnedBy()

Returns

Type	Description
Integer	The ID of the user who owns the ticket. 1 (system user) if the ticket is unassigned.

Examples

NSTicket thing;
Integer ownedBy = thing.GetOwnedBy();

GetOwnedByName()

Introduced or updated in version: 8.5R08

Declaration

String GetOwnedByName()

Returns

Type	Description
String	Initials, also login name, possibly database user name.

Examples

NSTicket thing;
String ownedByName = thing.GetOwnedByName();

GetPersonFirstname()

Introduced or updated in version: 8.5R08

Declaration

String GetPersonFirstname()

Returns

Type	Description
String	First name.

Examples

NSTicket thing;
String personFirstname = thing.GetPersonFirstname();

GetPersonFullname()

Introduced or updated in version: 8.5R08

Declaration

String GetPersonFullname()

Returns

Type	Description
String	Gets the full name for the primary person (customer).

Examples

NSTicket thing;
String personFullname = thing.GetPersonFullname();

GetPersonLastname()

Introduced or updated in version: 8.5R08

Declaration

String GetPersonLastname()

Returns

Type	Description
String	Last name.

Examples

NSTicket thing;
String personLastname = thing.GetPersonLastname();

GetPersonMiddleName()

Introduced or updated in version: 8.5R08

Declaration

String GetPersonMiddleName()

Returns

Type	Description
String	Middle name or 'van' etc.

Examples

NSTicket thing;
String personMiddleName = thing.GetPersonMiddleName();

GetPriority()

Introduced or updated in version: 8.5R08

Declaration

Integer GetPriority()

Returns

Type	Description
Integer	The reference to the ticket_priority table.

Examples

NSTicket thing;
Integer priority = thing.GetPriority();

GetPriorityName()

Introduced or updated in version: 8.5R08

Declaration

String GetPriorityName()

Returns

Type	Description
String	The name of the priority.

Examples

NSTicket thing;
String priorityName = thing.GetPriorityName();

GetReadByCustomer()

Introduced or updated in version: 8.5R08

Declaration

DateTime GetReadByCustomer()

Returns

Type	Description
DateTime	The datetime for when the ticket was read by the customer.

Examples

NSTicket thing;
DateTime readByCustomer = thing.GetReadByCustomer();

GetReadByOwner()

Introduced or updated in version: 8.5R08

Declaration

DateTime GetReadByOwner()

Returns

Type	Description
DateTime	The datetime for when the ticket last was read by the owner.

Examples

NSTicket thing;
DateTime readByOwner = thing.GetReadByOwner();

GetReadStatus()

Introduced or updated in version: 8.5R08

Declaration

Integer GetReadStatus()

Returns

Type	Description
Integer	Whether the owner has read the ticket or not (red, yellow, green). See TicketReadStatus.

Examples

NSTicket thing;
Integer readStatus = thing.GetReadStatus();

GetRealTimeSpentExternally()

Introduced or updated in version: 8.5R08

Declaration

Integer GetRealTimeSpentExternally()

Returns

Type	Description
Integer	The total time (seconds) within 24x7 the ticket has been in a external waiting status (configurable), not including current state.

Examples

NSTicket thing;
Integer realTimeSpentExternally = thing.GetRealTimeSpentExternally();

GetRealTimeSpentInternally()

Introduced or updated in version: 8.5R08

Declaration

Integer GetRealTimeSpentInternally()

Returns

Type	Description
Integer	The total time (seconds) within 24x7 the ticket has been in an open status (configurable), not including current state.

Examples

NSTicket thing;
Integer realTimeSpentInternally = thing.GetRealTimeSpentInternally();

GetRealTimeSpentQueue()

Introduced or updated in version: 8.5R08

Declaration

Integer GetRealTimeSpentQueue()

Returns

Type	Description
Integer	The total time (seconds) within 24x7 hours the ticket has been in a queue status, not including current state.

Examples

NSTicket thing;
Integer realTimeSpentQueue = thing.GetRealTimeSpentQueue();

GetRealTimeToClose()

Introduced or updated in version: 8.5R08

Declaration

Integer GetRealTimeToClose()

Returns

Type	Description
Integer	Same as time_to_close, but not calculated based on priority.

Examples

NSTicket thing;
Integer realTimeToClose = thing.GetRealTimeToClose();

GetRealTimeToReply()

Introduced or updated in version: 8.5R08

Declaration

Integer GetRealTimeToReply()

Returns

Type	Description
Integer	Same as time_to_reply, but not calculated based on priority.

Examples

NSTicket thing;
Integer realTimeToReply = thing.GetRealTimeToReply();

GetRepliedAt()

Introduced or updated in version: 8.5R08

Declaration

DateTime GetRepliedAt()

Returns

Type	Description
DateTime	The datetime for when the ticket was replied to. I.e. the first external message added to the ticket.

Examples

NSTicket thing;
DateTime repliedAt = thing.GetRepliedAt();

GetSlevel()

Introduced or updated in version: 8.5R08

Declaration

Integer GetSlevel()

Returns

Type	Description
Integer	The security-level of the ticket. See TicketSecurityLevel.

Examples

NSTicket thing;
Integer slevel = thing.GetSlevel();

GetTicketId()

Introduced or updated in version: 8.5R08

Declaration

Integer GetTicketId()

Returns

Type	Description
Integer	The primary key (auto-incremented).

Examples

NSTicket thing;
Integer ticketId = thing.GetTicketId();

GetTicketStatus()

Introduced or updated in version: 8.5R08

Declaration

Integer GetTicketStatus()

Returns

Type	Description
Integer	User-defined ticket status.

Examples

NSTicket thing;
Integer ticketStatus = thing.GetTicketStatus();

GetTicketStatusDisplayValue()

Gets the display name of the ticket status.

Introduced or updated in version: 8.5R08

Declaration

String GetTicketStatusDisplayValue()

Returns

Type	Description
String

Examples

NSTicket thing;
String ticketStatusDisplayValue = thing.GetTicketStatusDisplayValue();

GetTimeSpentExternally()

Introduced or updated in version: 8.5R08

Declaration

Integer GetTimeSpentExternally()

Returns

Type	Description
Integer	The total time (seconds) within the priority's office hours the ticket has been in a external waiting status (configurable), not including current state.

Examples

NSTicket thing;
Integer timeSpentExternally = thing.GetTimeSpentExternally();

GetTimeSpentInternally()

Introduced or updated in version: 8.5R08

Declaration

Integer GetTimeSpentInternally()

Returns

Type	Description
Integer	The total time (seconds) within the priority's office hours the ticket has been in an open status (configurable), not including current state.

Examples

NSTicket thing;
Integer timeSpentInternally = thing.GetTimeSpentInternally();

GetTimeSpentQueue()

Introduced or updated in version: 8.5R08

Declaration

Integer GetTimeSpentQueue()

Returns

Type	Description
Integer	The total time (seconds) within the priority's office hours the ticket has been in a queue status, not including current state.

Examples

NSTicket thing;
Integer timeSpentQueue = thing.GetTimeSpentQueue();

GetTimeToClose()

Introduced or updated in version: 8.5R08

Declaration

Integer GetTimeToClose()

Returns

Type	Description
Integer	The time (minutes) between when the ticket was created and when it was closed. Calculated based on priority's time frame.

Examples

NSTicket thing;
Integer timeToClose = thing.GetTimeToClose();

GetTimeToReply()

Introduced or updated in version: 8.5R08

Declaration

Integer GetTimeToReply()

Returns

Type	Description
Integer	The time (minutes) between when the ticket was created and when it was replied to. Calculated based on priority's time frame.

Examples

NSTicket thing;
Integer timeToReply = thing.GetTimeToReply();

GetTitle()

Introduced or updated in version: 8.5R08

Declaration

String GetTitle()

Returns

Type	Description
String	The title of the ticket.

Examples

NSTicket thing;
String title = thing.GetTitle();

SetActivate(DateTime)

Introduced or updated in version: 8.5R08

Declaration

Void SetActivate(DateTime activate)

Parameters

Type	Name	Description
DateTime	activate	When the ticket should be activated, if it is postponed.

Returns

Type	Description
Void

Examples

NSTicket thing;
DateTime activate;
thing.SetActivate(activate);

SetAlertLevel(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetAlertLevel(Integer alertLevel)

Parameters

Type	Name	Description
Integer	alertLevel	The alert level for the ticket. Matches the level value of the ticket_alert table.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer alertLevel;
thing.SetAlertLevel(alertLevel);

SetAlertTimeout(DateTime)

Introduced or updated in version: 8.5R08

Declaration

Void SetAlertTimeout(DateTime alertTimeout)

Parameters

Type	Name	Description
DateTime	alertTimeout	The datetime for when the ticket should jump to the next alert_level.

Returns

Type	Description
Void

Examples

NSTicket thing;
DateTime alertTimeout;
thing.SetAlertTimeout(alertTimeout);

SetAuthor(String)

Introduced or updated in version: 8.5R08

Declaration

Void SetAuthor(String author)

Parameters

Type	Name	Description
String	author	A string representing the author of the ticket (same as author of first message).

Returns

Type	Description
Void

Examples

NSTicket thing;
String author;
thing.SetAuthor(author);

SetBaseStatus(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetBaseStatus(Integer baseStatus)

Parameters

Type	Name	Description
Integer	baseStatus	The status of the ticket. See TicketBaseStatus.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer baseStatus;
thing.SetBaseStatus(baseStatus);

SetCategory(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetCategory(Integer category)

Parameters

Type	Name	Description
Integer	category	The ID of the category a ticket is in.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer category;
thing.SetCategory(category);

SetCategoryFullname(String)

Introduced or updated in version: 8.5R08

Declaration

Void SetCategoryFullname(String categoryFullname)

Parameters

Type	Name	Description
String	categoryFullname	The fullname (compiled from parents' names) for this category. E.g. 'norway/product A/support'.

Returns

Type	Description
Void

Examples

NSTicket thing;
String categoryFullname;
thing.SetCategoryFullname(categoryFullname);

SetCategoryName(String)

Introduced or updated in version: 8.5R08

Declaration

Void SetCategoryName(String categoryName)

Parameters

Type	Name	Description
String	categoryName	The (short) name of this category. E.g. 'support'.

Returns

Type	Description
Void

Examples

NSTicket thing;
String categoryName;
thing.SetCategoryName(categoryName);

SetClosedAt(DateTime)

Introduced or updated in version: 8.5R08

Declaration

Void SetClosedAt(DateTime closedAt)

Parameters

Type	Name	Description
DateTime	closedAt	When the ticket was closed.

Returns

Type	Description
Void

Examples

NSTicket thing;
DateTime closedAt;
thing.SetClosedAt(closedAt);

SetConnectId(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetConnectId(Integer connectId)

Parameters

Type	Name	Description
Integer	connectId	If a ticket is connected to another ticket, this field is set to the ID of the 'master' ticket.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer connectId;
thing.SetConnectId(connectId);

SetCreatedAt(DateTime)

Introduced or updated in version: 8.5R08

Declaration

Void SetCreatedAt(DateTime createdAt)

Parameters

Type	Name	Description
DateTime	createdAt	When the ticket was created.

Returns

Type	Description
Void

Examples

NSTicket thing;
DateTime createdAt;
thing.SetCreatedAt(createdAt);

SetCreatedBy(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetCreatedBy(Integer createdBy)

Parameters

Type	Name	Description
Integer	createdBy	The ID of the user who created the ticket. 1 (system user) if the ticket was created externally.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer createdBy;
thing.SetCreatedBy(createdBy);

SetCreatedByName(String)

Introduced or updated in version: 8.5R08

Declaration

Void SetCreatedByName(String createdByName)

Parameters

Type	Name	Description
String	createdByName	Initials, also login name, possibly database user name.

Returns

Type	Description
Void

Examples

NSTicket thing;
String createdByName;
thing.SetCreatedByName(createdByName);

SetCustId(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetCustId(Integer custId)

Parameters

Type	Name	Description
Integer	custId	The reference to the customer. NULL or -1 if ticket is not connected to customer.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer custId;
thing.SetCustId(custId);

SetDeadline(DateTime)

Introduced or updated in version: 8.5R08

Declaration

Void SetDeadline(DateTime deadline)

Parameters

Type	Name	Description
DateTime	deadline	Deadline for ticket.

Returns

Type	Description
Void

Examples

NSTicket thing;
DateTime deadline;
thing.SetDeadline(deadline);

SetFirstReadByUser(DateTime)

Introduced or updated in version: 8.5R08

Declaration

Void SetFirstReadByUser(DateTime firstReadByUser)

Parameters

Type	Name	Description
DateTime	firstReadByUser	The datetime for when the ticket first was read by a user.

Returns

Type	Description
Void

Examples

NSTicket thing;
DateTime firstReadByUser;
thing.SetFirstReadByUser(firstReadByUser);

SetFromAddress(String)

Introduced or updated in version: 8.5R08

Declaration

Void SetFromAddress(String fromAddress)

Parameters

Type	Name	Description
String	fromAddress	The from-address used when this ticket got created, e.g. by email.

Returns

Type	Description
Void

Examples

NSTicket thing;
String fromAddress;
thing.SetFromAddress(fromAddress);

SetHasAttachment(Bool)

Introduced or updated in version: 8.5R08

Declaration

Void SetHasAttachment(Bool hasAttachment)

Parameters

Type	Name	Description
Bool	hasAttachment	Bool indicating if this ticket has one or more attachments.

Returns

Type	Description
Void

Examples

NSTicket thing;
Bool hasAttachment;
thing.SetHasAttachment(hasAttachment);

SetLastChanged(DateTime)

Introduced or updated in version: 8.5R08

Declaration

Void SetLastChanged(DateTime lastChanged)

Parameters

Type	Name	Description
DateTime	lastChanged	The last time the ticket was modified.

Returns

Type	Description
Void

Examples

NSTicket thing;
DateTime lastChanged;
thing.SetLastChanged(lastChanged);

SetNumMessages(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetNumMessages(Integer numMessages)

Parameters

Type	Name	Description
Integer	numMessages	The total number of messages for this request.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer numMessages;
thing.SetNumMessages(numMessages);

SetNumReplies(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetNumReplies(Integer numReplies)

Parameters

Type	Name	Description
Integer	numReplies	The number of replies (messages) to the customer for this request.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer numReplies;
thing.SetNumReplies(numReplies);

SetOrigin(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetOrigin(Integer origin)

Parameters

Type	Name	Description
Integer	origin	What is the origin of this ticket? See TicketOrigin.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer origin;
thing.SetOrigin(origin);

SetOwnedBy(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetOwnedBy(Integer ownedBy)

Parameters

Type	Name	Description
Integer	ownedBy	The ID of the user who owns the ticket. 1 (system user) if the ticket is unassigned.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer ownedBy;
thing.SetOwnedBy(ownedBy);

SetOwnedByName(String)

Introduced or updated in version: 8.5R08

Declaration

Void SetOwnedByName(String ownedByName)

Parameters

Type	Name	Description
String	ownedByName	Initials, also login name, possibly database user name.

Returns

Type	Description
Void

Examples

NSTicket thing;
String ownedByName;
thing.SetOwnedByName(ownedByName);

SetPersonFirstname(String)

Introduced or updated in version: 8.5R08

Declaration

Void SetPersonFirstname(String personFirstname)

Parameters

Type	Name	Description
String	personFirstname	First name.

Returns

Type	Description
Void

Examples

NSTicket thing;
String personFirstname;
thing.SetPersonFirstname(personFirstname);

SetPersonFullname(String)

Sets the full name for the primary person (customer)

Introduced or updated in version: 8.5R08

Declaration

Void SetPersonFullname(String personFullname)

Parameters

Type	Name	Description
String	personFullname

Returns

Type	Description
Void

Examples

NSTicket thing;
String personFullname;
thing.SetPersonFullname(personFullname);

SetPersonLastname(String)

Introduced or updated in version: 8.5R08

Declaration

Void SetPersonLastname(String personLastname)

Parameters

Type	Name	Description
String	personLastname	Last name.

Returns

Type	Description
Void

Examples

NSTicket thing;
String personLastname;
thing.SetPersonLastname(personLastname);

SetPersonMiddleName(String)

Introduced or updated in version: 8.5R08

Declaration

Void SetPersonMiddleName(String personMiddleName)

Parameters

Type	Name	Description
String	personMiddleName	Middle name or 'van' etc.

Returns

Type	Description
Void

Examples

NSTicket thing;
String personMiddleName;
thing.SetPersonMiddleName(personMiddleName);

SetPriority(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetPriority(Integer priority)

Parameters

Type	Name	Description
Integer	priority	The reference to the ticket_priority table.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer priority;
thing.SetPriority(priority);

SetPriorityName(String)

Introduced or updated in version: 8.5R08

Declaration

Void SetPriorityName(String priorityName)

Parameters

Type	Name	Description
String	priorityName	The name of the priority.

Returns

Type	Description
Void

Examples

NSTicket thing;
String priorityName;
thing.SetPriorityName(priorityName);

SetReadByCustomer(DateTime)

Introduced or updated in version: 8.5R08

Declaration

Void SetReadByCustomer(DateTime readByCustomer)

Parameters

Type	Name	Description
DateTime	readByCustomer	The datetime for when the ticket was read by the customer.

Returns

Type	Description
Void

Examples

NSTicket thing;
DateTime readByCustomer;
thing.SetReadByCustomer(readByCustomer);

SetReadByOwner(DateTime)

Introduced or updated in version: 8.5R08

Declaration

Void SetReadByOwner(DateTime readByOwner)

Parameters

Type	Name	Description
DateTime	readByOwner	The datetime for when the ticket last was read by the owner.

Returns

Type	Description
Void

Examples

NSTicket thing;
DateTime readByOwner;
thing.SetReadByOwner(readByOwner);

SetReadStatus(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetReadStatus(Integer readStatus)

Parameters

Type	Name	Description
Integer	readStatus	Whether the owner has read the ticket or not (red, yellow, green). See TicketReadStatus.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer readStatus;
thing.SetReadStatus(readStatus);

SetRealTimeSpentExternally(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetRealTimeSpentExternally(Integer realTimeSpentExternally)

Parameters

Type	Name	Description
Integer	realTimeSpentExternally	The total time (seconds) within 24x7 the ticket has been in a external waiting status (configurable), not including current state.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer realTimeSpentExternally;
thing.SetRealTimeSpentExternally(realTimeSpentExternally);

SetRealTimeSpentInternally(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetRealTimeSpentInternally(Integer realTimeSpentInternally)

Parameters

Type	Name	Description
Integer	realTimeSpentInternally	The total time (seconds) within 24x7 the ticket has been in an open status (configurable), not including current state.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer realTimeSpentInternally;
thing.SetRealTimeSpentInternally(realTimeSpentInternally);

SetRealTimeSpentQueue(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetRealTimeSpentQueue(Integer realTimeSpentQueue)

Parameters

Type	Name	Description
Integer	realTimeSpentQueue	The total time (seconds) within 24x7 hours the ticket has been in a queue status, not including current state.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer realTimeSpentQueue;
thing.SetRealTimeSpentQueue(realTimeSpentQueue);

SetRealTimeToClose(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetRealTimeToClose(Integer realTimeToClose)

Parameters

Type	Name	Description
Integer	realTimeToClose	Same as time_to_close, but not calculated based on priority.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer realTimeToClose;
thing.SetRealTimeToClose(realTimeToClose);

SetRealTimeToReply(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetRealTimeToReply(Integer realTimeToReply)

Parameters

Type	Name	Description
Integer	realTimeToReply	Same as time_to_reply, but not calculated based on priority.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer realTimeToReply;
thing.SetRealTimeToReply(realTimeToReply);

SetRepliedAt(DateTime)

Introduced or updated in version: 8.5R08

Declaration

Void SetRepliedAt(DateTime repliedAt)

Parameters

Type	Name	Description
DateTime	repliedAt	The datetime for when the ticket was replied to. I.e. the first external message added to the ticket.

Returns

Type	Description
Void

Examples

NSTicket thing;
DateTime repliedAt;
thing.SetRepliedAt(repliedAt);

SetSlevel(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetSlevel(Integer slevel)

Parameters

Type	Name	Description
Integer	slevel	The security-level of the ticket. See TicketSecurityLevel.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer slevel;
thing.SetSlevel(slevel);

SetTicketId(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetTicketId(Integer ticketId)

Parameters

Type	Name	Description
Integer	ticketId	The primary key (auto-incremented).

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer ticketId;
thing.SetTicketId(ticketId);

SetTicketStatus(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetTicketStatus(Integer ticketStatus)

Parameters

Type	Name	Description
Integer	ticketStatus	User defined ticket status.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer ticketStatus;
thing.SetTicketStatus(ticketStatus);

SetTicketStatusDisplayValue(String)

Gets the display name of the ticket status.

Introduced or updated in version: 8.5R08

Declaration

Void SetTicketStatusDisplayValue(String ticketStatusDisplayValue)

Parameters

Type	Name	Description
String	ticketStatusDisplayValue

Returns

Type	Description
Void

Examples

NSTicket thing;
String ticketStatusDisplayValue;
thing.SetTicketStatusDisplayValue(ticketStatusDisplayValue);

SetTimeSpentExternally(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetTimeSpentExternally(Integer timeSpentExternally)

Parameters

Type	Name	Description
Integer	timeSpentExternally	The total time (seconds) within the priority's office hours the ticket has been in a external waiting status (configurable), not including current state.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer timeSpentExternally;
thing.SetTimeSpentExternally(timeSpentExternally);

SetTimeSpentInternally(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetTimeSpentInternally(Integer timeSpentInternally)

Parameters

Type	Name	Description
Integer	timeSpentInternally	The total time (seconds) within the priority's office hours the ticket has been in an open status (configurable), not including current state.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer timeSpentInternally;
thing.SetTimeSpentInternally(timeSpentInternally);

SetTimeSpentQueue(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetTimeSpentQueue(Integer timeSpentQueue)

Parameters

Type	Name	Description
Integer	timeSpentQueue	The total time (seconds) within the priority's office hours the ticket has been in a queue status, not including current state.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer timeSpentQueue;
thing.SetTimeSpentQueue(timeSpentQueue);

SetTimeToClose(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetTimeToClose(Integer timeToClose)

Parameters

Type	Name	Description
Integer	timeToClose	The time (minutes) between when the ticket was created and when it was closed. Calculated based on priority's time frame.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer timeToClose;
thing.SetTimeToClose(timeToClose);

SetTimeToReply(Integer)

Introduced or updated in version: 8.5R08

Declaration

Void SetTimeToReply(Integer timeToReply)

Parameters

Type	Name	Description
Integer	timeToReply	The time (minutes) between when the ticket was created and when it was replied to. Calculated based on priority's time frame.

Returns

Type	Description
Void

Examples

NSTicket thing;
Integer timeToReply;
thing.SetTimeToReply(timeToReply);

SetTitle(String)

Introduced or updated in version: 8.5R08

Declaration

Void SetTitle(String title)

Parameters

Type	Name	Description
String	title	The title of the ticket.

Returns

Type	Description
Void

Examples

NSTicket thing;
String title;
thing.SetTitle(title);