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Changing default font in fckeditor

This article explains how to change the default font in the wysiwyg editor in eJournal

21. June 2010 16:15

Using SuperOffice eJournal to schedule technicians for service appointments

One usage of a Service Management system is to schedule technicians for service appointments. This article shows you how to quickly modify an eJournal installation to support this kind of functionality.

18. June 2010 10:57

Show email recpients in New request/Add message

This article explains how to quickly modify the default New request/Add message screens to show email recipients on top

30. April 2010 14:54

Using the standard eJournal demo image for TechTrack Academy

I have now simplified the images used for the academies by consolidating all into one image. This means that the TechTrack academy will start with the standard demo vmware image, and the first task is to uninstall the existing installation from the image. This document is the receipe to do just that: Control Panel -> Add/remove programs -> Remove eJournal. Control Panel -> Administrative...

3. March 2010 09:52

Create a custom form in the Customer Care Center

This article shows you how to create a custom form in the Customer Care Center to allow modifying a customer

24. February 2010 12:29

CTI - Phone Integration

An article that demonstrates a phone number lookup to display customer data on demand.

20. January 2010 10:22

Working with requests as a queue

This article discusses how to work with requests as a queue, according to their priority or deadline

17. December 2009 12:15

DBI: Integrate projects from CRM to eJournal

This article shows how to set up an integration of Projects in CRM to eJournal

17. December 2009 11:30

DBI: integrating the Mr/Mrs field on person from SuperOffice CRM to SuperOffice eJournal

This small article shows you how to integrate the Mr/Mrs field from SuperOffice CRM to SuperOffice eJournal

27. November 2009 11:28

Creating a simple "New request" screen

This article explains one of the fundamental examples of customizing SuperOffice eJournal: creating a simple "New request" screen.

2. November 2009 10:59

Using hook-scripts to slightly alter standard screens

If you would like to slightly alter a standard screen, you can use a hook-script with limited but useful functionality

28. October 2009 17:16

Debugging ODBCAgent

Here is a short article explaining how to debug ODBCAgent

28. October 2009 12:55

Synchronous DBI: Showing live data from a DBI source without using extra tables

This article shows how the DBI can be used to show realtime data from a DBI source without storing it in extra tables

20. October 2009 12:44

Changing default columns for the Request/Company/Customer contact controls

If you create extra fields in the system which are relations to either a Request, Customer contact or Company, it is now possible to specify which columns the control should use

16. October 2009 08:14

Debugging ejScript

This is a short article outlining a few methods on how to debug ejScripts

15. October 2009 09:05

Creating an extra table in SuperOffice eJournal and using it in CRM

This article will explain how to create an extra table in SuperOffice eJournal and using it in CRM.

30. September 2009 13:33

Using StatLib class in ejScript for reporting

Creating a report in ejScript is powerfull but complicated to set up. This article explains briefly how to create such a report