Custom CRM - White Paper by Redcastle CRM Ltd

Using SuperOffice CRM software has proven to be a very powerful solution to cover all basic needs for a CRM system. However, with the newly launched platform side of the product we wanted to evaluate to what extent this could give us a benefit.

Two different areas were focused for the evaluation:

• Programmers toolbox – using the Microsoft .Net platform and SuperOffice Expander Development Tools allowed the programmers to use the latest technology to modularize and implement functions for use both in the Windows and Web client environment, as well as evaluating the deployment options for remote use (extranet, intranet)
   
• User functionality benefits – using this tools we aimed at utilizing the functions for extending the SuperOffice data model (user defined tables) and user interface (web tabs), to achieve new functionality within the application.
   

The end result of the project was extremely encouraging as we achieved both a much better ability to deploy and reuse modules that were made as well as user functionality that would not only seem – but actually BE an integral part of the SuperOffice CRM solution.

The SuperOffice CRM product and the SuperOffice CRM Platform allowed us to make a bespoke solution to fit exactly the user needs we had identified and it all worked as an integral part of one database system, thus, avoiding the need for data replication and synchronization, as well as unnecessary diversions into external applications (user interfaces).

 Download Case Study (1.2 Mb)